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FAQs With BCS



Purchasing a janitorial service can come with a high degree of risk. Here at BCS Facilities Group, we strive to help build YOUR trust while reducing as much risk as possible. Below is a compiled list of the most frequently asked questions received during the purchasing process. If you are unable to find an answer to your questions, please do not hesitate to contact us here.


Service

How much notice do you need to get started?

Typically, we require at least 3 weeks to launch our services in order to properly staff your facility so we can accommodate your needs as efficiently as possible.


What types of services do you provide?

While we specialize in daily/weekly janitorial services, we are well versed in carpet cleaning, tile maintenance, window washing, as well as disinfection services.


Do you supply all of the equipment?

This will vary on a case-by-case basis. We leave this up to you and what is preferred by you. We are fully capable of providing all equipment and cleaning products for the cleaning of your facility.



Personnel

Who will I contact if there is a problem?

Your account holder. BCS prides itself that you will NEVER have to worry about who to contact as your point of contact will never change from day 1.


What happens if we don't like one of your employees?

If there is an issue with one of our employees cleaning your facility, we will make certain to make the necessary changes where need be in staffing your facility. We at BCS pride ourselves on providing the best customer service in the industry.


How many people will you have in my facility?

The answer to this varies by each facility after the initial and final walkthroughs are completed. Once we have a good outlay of your facility and have a clear understanding of the desired services, we will inform you of how we will staff your facility and an estimate of how long the process will take.


Company

How long have you been in business?

BCS Facilities Group was founded in 1987 and since then has been perfecting the science of facilities maintenance.


Are you local/regional?

Yes. We are a local family owned and operated commercial cleaning company based out of Newtown, Pennsylvania servicing Eastern PA, New Jersey and Delaware. BCS is in what we like to call the "Goldilocks zone" of janitorial cleaning companies


How is your company different from all of the others?

Probably one of the most important questions ever asked. We are not just a janitorial service. It goes deeper than that here at BCS. Our main priority is building your trust, reduce risk, give you peace of mind. We take care of your business so you don't have to! We view ourselves as an extension of your staff and a partner that will provide you a place that you can be proud of.

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